Guests are required to register for their trip at app.theexperience.co. This only takes a few minutes and means we’ll have: 

• Your personal details, including your email address and phone number. 

• Your emergency contact info and travel insurance details, just in case we need it. 

• Your dietary, medical or other special requirements you may have. 

• Your completed Travel Health Declaration before departure.

Provided full payment has been received on time and registration is completed, travel documents will be available to download in electronic format no later than 21 days prior to travel. You’ll also find out where your Experience Co. edition will start and exactly what accommodation you’ll be staying in – plus the answers to a host of FAQs. We don’t print paper documents and instead plant a tree for every traveller that receives e-docs.

Passports, Visas and other Entry/Exit Requirements 

All guests must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. Due to government-imposed security/ immigration measures, passport and emergency contact information is required for all guests prior to the release of travel documents. It is the guest’s sole responsibility to secure and/or pay for any and all visas, or Electronic Travel Authorizations (ETAs), affidavits, immunizations etc. that are required in order to be permitted entry into each destination. In some countries, you may be subject to entry (reciprocity) fees and/or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities. You should check with your Travel Agent or Consular Service for information regarding the necessary visa and travel documentation for your entire trip. Where possible we strongly recommend obtaining any required visa or documentation prior to departure. Obtaining documentation while travelling can be a time consuming process and some countries will not issue documentation at the border. For some countries an invitation letter is required from the Ground Handler to send along with the visa application. Please note that entry to any country may be refused even if the required information and travel documents are complete.

Experience Co. will require full passport information (full name, date of birth, passport number, nationality, issue and expiry dates) prior to final payment. For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your Travel Agent or local consular services. Obtaining and carrying these documents is your sole responsibility. Experience Co bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your holiday-related to improper documentation or government decisions about the entry. will not be responsible for advising and/or obtaining required travel documentation for any guest, or for any delays, damages, and/or losses including missed portions of your holiday related to improper documentation or government decisions about the entry.