Reservations/ Ticketing 

Air-inclusive bookings and some intra-trip flights require an additional non-refundable deposit at time of booking which may be up to 100%. If an air reservation is made by Experience Co., full payment may be required for your airfare at the time of booking. On receipt of full air payment your airfare, taxes and fuel surcharges are final. This will be regardless of future price fluctuations up or down. When booking a trip including flights, you will be required, at the time of booking, to provide us the full name as detailed on the passport, passport number, nationality, date and place of issue for each guest. Experience Co does not hold an allocation of air seats and all flight reservations are made on request and are subject to the terms and conditions of the airline. Changes to flight itineraries and name changes and/or corrections may either not be allowed or may result in penalties charged by the airline. These are the guest’s responsibility along with the fees charged as described above. Airlines (and other travel providers including Experience Co.) change prices and routes from time to time. All air routings are in the sole control of the airline and are subject to change at any time.

Air Changes or Cancellation 

After the deposit has been received changes or cancellations incur a service fee of INR 3000 per person, reduced to INR 1500 if air ticket has not been issued prior to cancellation, plus any airline penalties. Airline-imposed penalties may be up to 100% of the air ticket price. Published Fares, Priced Match Fares, Promo Fares and some other airfares booked are non-refundable. Not showing up for your outbound flight as booked and ticketed will be considered a no-show, and all the connecting flights associated with this one, even a return flight will be cancelled and no refund will apply.

Airline Seating 

Seats are limited in our contracted class of service and may not be available on every flight. Experience Co. does not hold block space on any airline and does not assure seat availability for every single trip departure date. Not all airlines offer pre-assigned seats. Some may charge for pre-assigned seats. Seat assignments are not guaranteed and are subject to change without notice due to a schedule change, equipment change or other unforeseen circumstances. Seating is solely under the airline’s control. Any additional charge imposed by airlines will be at guests’ expense. Where pre-assigned seats are not offered or different seats are desired, guests must contact the airline(s) directly to arrange seating assignments as well as special meal requests. Experience Co. does not assure that these requests will be granted.

Airline Schedule Changes 

Itinerary changes due to flight delays and schedule changes is solely under the airline’s control. Experience Co. reserves the right to offer alternative schedules for itineraries affected by airline schedule changes and equipment. Flight delays, flight cancellations and schedule changes are the responsibility of the airline. Experience Co. will not be responsible or liable for such delays or rescheduling and extra charges.

Airline Frequent Flyer Programs 

Frequent Flyer miles can be accrued on most air carriers. Upgrades using mileage are not permitted. Many airlines do not automatically add frequent flyer numbers to records for flights booked and ticketed by Experience Co. It is the guest’s responsibility to request frequent flyer credit from the airline. Experience Co shall not be responsible for matters concerning frequent flyer miles.