Travel arrangements for any member of the party may be cancelled at any time by written notice by the person who made the booking. If notice of cancellation is received by Experience Co. before final payment is due (see Summary Booking and Cancellation table), the deposit will be retained along with Experience Co.’s Cancellation Fee Waiver payment.

If a person travelling with friends or family cancels and there is a room change caused by this cancellation (such as a Twin/ Double to Single, or Triple to Twin/Double), charges for the new room type will be the responsibility of the remaining party.

If a guest fails to join the trip on the day of departure, cancellation fees will be 100% (unless the guest notifies us of the delay and joins the trip later at their own expense). Cancellation fees and charges will include any amounts that we have paid or have contractually committed to pay to third parties to deliver your travel arrangements that we cannot reasonably recover (for example payments made or due to airlines and hotels).

If applicable for a refund, we deduct a 2% payment gateway fee plus 5% GST, which has already been paid, hence the refund amount will be: ABC - 7%